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Z R S Management

1 property researched across Houston, TX (1)

68

avg score · D

Reputation summary
Several Google reviews mention unaddressed maintenance requests and poor communication from management, including issues with package handling and lease discrepancies. However, other reviews praise individual staff members like Dyamond and Tristen for their helpfulness during the leasing process. One review also states, "This apartment has been abandoned by the current management team, especially the Icon Building."
Most common complaints
  • Maintence request do not get resolved b but marked complete. Auto drive up gate has been out for 3 weeks at this point,
    ×1
  • Maintenance is terrible. When I first moved in my shower was not on, my oven Doesn’t work as well and I’ve called mainte
    ×1
  • It shouldn’t take a week for the maintenance people to come and fix anything in somebody apartment, the only way they wi
    ×1
  • the mail situation here is actually really bad😭 theres no amazon lockers so every item goes to their mailroom. its two
    ×1
  • I placed my request about five days ago. For the garbage disposal, freezer door, patio door and dryer. I have yet to hea
    ×1
  • When did my walkthrough the day before, the unit was filthy trash and debris on the floors, grime in the shower, dirty a
    ×1
  • This apartment has been abandoned by the current management team, especially the Icon Building. Let’s start with the pac
    ×1
  • I have also seen multiple reviews on Yelp mentioning rat infestations within the apartment community. This is extremely
    ×1
Most common positives
  • Diamond the receptionist is awesome!!! She’s always helpful and tends to your every need with a smile.
    ×1
  • Great experience great staff great location !!!
    ×1
  • I haven’t moved in just yet, but my application process was incredibly smooth. Tristen was great at keeping me informed
    ×1
  • I put in my request the night before maintenance was at my door the next morning!he was very professional and nice fixed
    ×1
  • The ladies were really respectful, very well-informed, transparent, and provided all the right information.
    ×1
  • Maintenance was on point. They always fix my issues. Thanks!
    ×1
  • Huge shoutout to Dyamond for making the leasing process so easy and stress-free. She was professional, helpful, and made
    ×1
  • Dyamond was awesome!! Very knowledgeable and radiates positive energy to potential residents in how she conducts the tou
    ×1

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